how to cancel verizon fios

Are you staring at your Verizon Fios bill wondering if there’s a greener pasture on the other side of the broadband fence? You’re not alone. Millions of Americans switch internet providers every year, often seeking better prices, faster speeds, or simply a change of scenery. But untangling yourself from a service agreement, especially one as comprehensive as Verizon Fios, can feel like navigating a labyrinth. Knowing the ins and outs of the cancellation process, potential fees, and return policies is crucial to avoid unexpected charges and ensure a smooth transition.

Cancelling your Verizon Fios service isn’t just about saving money; it’s about control. It’s about making informed decisions that align with your evolving needs and financial goals. Whether you’re moving, downgrading, or simply switching to a competitor, understanding the steps involved will empower you to navigate the process with confidence and minimize any potential headaches. Without the correct knowledge you may find yourself paying an exorbitant fee!

What are the most frequently asked questions about cancelling Verizon Fios?

What’s the best way to cancel Verizon Fios without penalty?

The best way to cancel Verizon Fios without incurring early termination fees (ETFs) is to ensure your contract term has expired. If you’re still within your contract, the simplest method to avoid penalties is often to transfer your service to a new address where Fios is available or, if moving out of the service area, provide proof of your new address (e.g., a lease agreement or utility bill) demonstrating that Fios service is unavailable at your new location.

Often, Verizon offers contracts with specific terms, usually one or two years. Canceling before the end of this term typically results in an ETF. Review your initial contract or call Verizon customer service to determine your contract end date. If you are nearing the end of your contract, simply waiting until it expires is the easiest way to avoid fees. If you are moving and Fios service is available at your new address, you can transfer your service. This avoids cancellation fees, though you may need to agree to a new contract term at the new location. If you are moving to an area where Fios isn’t offered, contact Verizon and provide documentation (like a lease or utility bill) showing your new address. In most cases, they will waive the ETF since they cannot provide service at your new location. When contacting Verizon, be polite but firm in stating your reason for cancellation and your desire to avoid ETFs. Keep detailed records of your communications, including dates, times, and the names of the representatives you spoke with, in case of any discrepancies later on.

Can I cancel my Fios service online or do I have to call?

Unfortunately, you typically cannot cancel your Verizon Fios service completely online. The primary method for cancellation is by calling Verizon customer service.

While Verizon’s website offers a wealth of information and account management tools, the actual cancellation process usually requires direct communication with a representative. This is likely to ensure all details are handled correctly, including confirming your identity, discussing potential early termination fees (if applicable), scheduling equipment returns, and finalizing your account closure. Calling allows Verizon to offer alternative solutions to retain you as a customer and to clarify any outstanding charges or credits on your account. Be prepared to provide your account number, service address, and reason for cancellation when you call. The representative will walk you through the necessary steps, including setting a disconnection date and providing instructions for returning any Verizon-owned equipment, such as your router or set-top boxes. Retaining this equipment can lead to additional charges, so it’s important to follow their return instructions carefully.

What information do I need to have ready when I cancel my Fios?

When you’re ready to cancel your Verizon Fios service, make sure you have your account number, the service address, a valid contact phone number, and your preferred cancellation date. Having this information readily available will streamline the cancellation process and prevent unnecessary delays.

Beyond the basics, it’s helpful to also know the names of individuals authorized to make changes to the account, especially if it isn’t just you. Having your current password or PIN on hand can also expedite the verification process. Finally, be prepared to explain the reason for your cancellation. While you’re not obligated to provide a reason, it can sometimes help the representative understand your needs and potentially offer alternative solutions if you’re open to them.

It’s also smart to familiarize yourself with any contract terms or early termination fees that might apply. Knowing this information upfront allows you to anticipate any potential charges and discuss them with the Verizon representative during the cancellation process. If you have any equipment that needs to be returned, be sure to inquire about the return process and any associated deadlines to avoid non-return fees.

How do I return my Verizon Fios equipment after cancellation?

After canceling your Verizon Fios service, you’ll typically receive a return kit with instructions and a prepaid shipping label. Use this kit to pack up your equipment carefully, ensuring it’s protected from damage, and then drop it off at a designated shipping location like a FedEx or UPS store, depending on the provided label. Returning the equipment promptly prevents non-return fees, so adhere to the deadline provided by Verizon.

Verizon usually sends the return kit to your service address a few days after you confirm your cancellation. The kit includes specific instructions for packing the equipment, as well as a prepaid shipping label addressed to Verizon’s equipment return center. Be sure to retain the tracking number from your shipping receipt as proof of return. If you don’t receive a return kit within a week of cancellation, contact Verizon customer service immediately to request one. Failure to return the equipment within the specified timeframe will result in charges to your final bill, often amounting to the full replacement cost of the unreturned items. Sometimes, Verizon may allow you to return the equipment to a Verizon store, though this is becoming less common. If returning to a store is an option, confirm with Verizon beforehand and obtain written confirmation of the return from the store representative. This documentation will be crucial if any discrepancies arise later. Double-check that all required items (routers, set-top boxes, remotes, power cords, etc.) are included in the return to avoid partial equipment fees.

What happens to my final bill after you cancel Verizon Fios?

Your final Verizon Fios bill will include charges for the services you used up to your cancellation date, any applicable early termination fees (if you are under contract), and potentially a charge for unreturned equipment. It will also reflect any credits or overpayments you may have had on your account.

After cancellation, Verizon will generate your final bill, which you’ll typically receive within one billing cycle of your service disconnection. It’s crucial to review this bill carefully. Look for pro-rated charges, ensuring you’re only paying for the days your service was active. Double-check for any early termination fees if you canceled before the end of your contract term. This fee depends on the terms of your agreement and the amount of time remaining on your contract. If you return equipment late or not at all, you will be charged for its replacement cost. To avoid surprises on your final bill:

• Return all Verizon-owned equipment (routers, set-top boxes, etc.) promptly to avoid non-return fees. Obtain a receipt when returning the equipment.
• Note the date of your cancellation and compare it to the service dates listed on your final bill.
• Understand the terms of your Fios agreement, especially regarding early termination fees.

If you believe there’s an error on your final bill, contact Verizon customer service immediately to dispute the charges. Keep records of all communication, including dates, times, and names of representatives you spoke with, to support your claim.

Can I transfer my Fios service to a new address instead of canceling?

Yes, you can usually transfer your Verizon Fios service to a new address instead of canceling, which is often the more convenient option if Fios is available at your new location. This avoids termination fees and the hassle of setting up a new account.

Transferring your service is generally a straightforward process. First, you’ll need to contact Verizon Fios customer service, ideally several weeks before your move. They will verify if Fios service is available at your new address. Availability can depend on factors like whether the building is wired for Fios or if there’s existing infrastructure in the area. If Fios is available, they’ll schedule an installation appointment for your new home and discuss any potential changes to your service plan or pricing due to the relocation. Keep in mind that your current plan and pricing might not be exactly the same at your new address. Promotions may differ, and depending on the new location, your bill could potentially increase or decrease. Be sure to clarify these details with the Verizon representative when arranging the transfer. They will also guide you through the steps of returning any equipment that’s not compatible with the new location and ensuring a smooth transition of your internet, TV, and phone services.

Will I be charged an early termination fee if I cancel Fios?

Whether you’ll be charged an early termination fee (ETF) for canceling Verizon Fios depends entirely on the terms of your specific service agreement. Generally, if you are still within a contract period, such as a two-year agreement, you will likely be subject to an ETF. If your contract has expired or you are on a month-to-month plan, you typically will not be charged a fee for canceling.

If you *are* within a contract, the ETF is usually a declining balance, meaning it decreases the longer you remain a subscriber. The initial fee amount and the reduction schedule should be outlined in your Fios service agreement. To determine if you will be charged an ETF, the best course of action is to review your original contract or contact Verizon directly. You can typically find your contract details by logging into your Verizon account online or through the My Fios app. When contacting Verizon, be prepared to provide your account information and clearly state your intention to cancel your service. Ask the representative to confirm whether an ETF will apply and, if so, the exact amount. Keep a record of your conversation, including the date, time, representative’s name, and the information provided. This documentation can be helpful if any discrepancies arise later.

So there you have it! Canceling Verizon Fios might seem a little daunting at first, but hopefully, these steps have made the process clear and manageable. Thanks for reading, and we hope this guide helped you smoothly disconnect. Feel free to come back anytime you need helpful tips and advice!