how to cancel chewy autoship

Can I cancel Chewy autoship after it’s already shipped?

Unfortunately, you cannot cancel a Chewy Autoship order once it has already shipped. Once the order is processed and leaves Chewy’s warehouse, it’s out of their hands and on its way to you.

However, there are still options available to you. While you can’t outright cancel the shipment, you can often refuse the delivery. Contact Chewy’s customer service as soon as possible and explain the situation. They may advise you to refuse the package upon delivery, in which case the carrier will return it to Chewy. Once Chewy receives the returned shipment, they will usually issue a refund for the cost of the products (minus any shipping fees if applicable, though Chewy often offers free shipping). Contacting Chewy is crucial, as refusing a package without informing them could lead to complications in processing your refund.

Alternatively, if refusing delivery isn’t possible or convenient, you can accept the package and then contact Chewy to initiate a return. Chewy is known for its exceptional customer service, and they frequently allow returns, even for Autoship items. They may provide a prepaid shipping label to make the return process easier. Be sure to check Chewy’s return policy for specific details and timelines. Keeping the items unopened and in their original packaging will generally improve your chances of a smooth return and refund.

Where can I find my active Chewy autoship orders?

You can find your active Chewy Autoship orders by logging into your Chewy account on their website or mobile app. Once logged in, navigate to the “Autoship” section of your account. This section will display all your current Autoship subscriptions, along with details like delivery frequency, next shipment date, and items included in each order.

To access the “Autoship” section on the Chewy website, typically found in the upper right corner, click on your name or “Account” and then select “Autoship” from the dropdown menu. On the Chewy mobile app, look for an “Account” icon or a menu button (often represented by three horizontal lines) and then find the “Autoship” option within the account settings. Once you’re in the “Autoship” section, you will see a list of all your active subscriptions. Clicking on a specific Autoship order will reveal more details, such as the products included, the scheduled delivery date, the payment method, and shipping address. This is also where you can manage your Autoship, including changing the frequency, adding or removing items, skipping a delivery, or even canceling the subscription altogether.